Router 5 Issue

[Gighabite]

Just had Router 5 fitted following years of issues with Router 3. My service is 350mb FTTP. Previous router set by Virgin Tech to separate frequencies but Router 5 left on dual signal. Fantastic improvement in performance immediately obvious but one issue. Next day 4k fire stick which had initially logged into 5 with 300mb speed would only log into 2.4 with 70mb and situation with similar firestick upstairs which had switched from 2.4 to 5 with 300 mb plus. How can i address this, seems separating frequencies with option to manually pick frequency is the only option? Thanks.

[Tudor]

Yes, you can split the SSIDs (name of WiFi signal) into two name by going to the settings on the hub.

[Gighabite]

Thanks I’ll try it. A Virgin Tech did this to my last router but when I contacted Customer Services recently they advised this was the cause of my poor wifi coverage. We will see, certainly coverage of the new Router 5 is significantly better.