same problem for me but only recently the doorbell used to work on the ipad till the other day, still works fine on android and alexa....
so....
an hour on the ph to vm, passed from pillar to post 6 times each time had to verify my account... when i asked about having some ports opened on my router 3 of the customer service people thought i was talking about the physical 4 ports on the back of my router !!!!! finally got through to the so called tech guy who was going remote access my computer when he put me thorough to some other foriegn person who then tried to tell me i would be charged 20.00 for this service !!!!.
needless to say i hung up and called retentions in the hope that i would speak to someone english who would understand my plight, who then made some notes on my account, put me through to someone that could help, apparently, when this person came on the ph i told him whay i wanted and he said do you mean the 4 ports on the back of the router !!!!!!.... i hung up!
how hard can it be for vm to make this happen????
