on 07-05-2022 22:14
How do I arrange for an engineer to attend to rewire my cable for my router. It’s been damaged over the years and think it could be causing my intermittent drop in connection.
on 08-05-2022 08:22
Post up some details of what your service issues are, and if a fault is diagnosed, then a tech can be booked.
What's the problems you're having? And are they on wired or wireless connections?
As a starter for six...
1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.
2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.
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on 10-05-2022 13:15
Hello @Mayne8,
Welcome, thanks for posting.
I am sorry for the delay in responding.
I can see you have a appointment with an engineer booked, please do let us know how it goes.
Many thanks,
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