***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
I tried the 0345 number - I got the runaround with all the automated 'press 1 if something' and eventually on the 2nd try I got to an actual person. Who couldn't get me through authentication because my old account is closed.
Trying to get help by using the web chat is also not available if your account is closed.
Eventually on another attempt the guy who answered transferred me to the actual Customer Service, who promised to send me the blessed Return your Equipment package. Fingers crossed, maybe this time it works.
This is quite something, when you think that all they could do is to send an email with a self-addressed label I could print and attach to the box myself.
What equipment is it exactly as some of it they dont want back?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.