Return of Upstream Issues

[gary_dexter]

Hello,

Around 6 months ago there was an area issue with capacity/congestion that was resolved under fault reference F008718191 - the thread for this is below:

Update on fault reference F008718191 - Virgin Media Community - 4651268

It seems that there is an issue again as I am regularly seeing packet loss on my connection and BQM, and my upstream channels keep dropping to 16 or 32 QAM - I also had a total loss of service on Friday night for around 15 minutes or so - and when the connectivity was restored the Upstream levels stayed on 16/32 QAM until I got bored checking them and went to bed.

Please can someone investigate why this is happening - another forum member, @Tazz also lives a street away from me is connected to the same Cabinet and is also experiencing the exact same issue - so this is not just localised to my home connection.

His thread on the previous matter is located here: Re: Gig1 Latency issues Bracknell in the evenings - Page 9 - Virgin Media Community - 4476643

Thanks,
Gary

[gnome]

NOSTALGIA

this thread takes me to the days when BT rolled out ADSL to the masses and most of the early adopters were really knowledgeable and used to use the community forum to let BT know about all sorts of faults and crashed in their systems, usually hours before the tech lads spotted it.

It seems a shame that as the masses increased and the technical knowledge got diluted, the tech people have been forced to fall back on the 'procedure', turn it on, turn it off etc and don't seem to be allowed to accept that the customer may actually know what/where the issue is.

[Tazz]

Its back again... Good old virgin never works

[risc19]

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@Tazz wrote:
Its back again... Good old virgin never works

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Agreed.

I'm also have the exact same low level packet loss and erratic latency on my 1gig line at the moment.

So far you are the 5th BQM I've seen tonight will the same problem, not including mine.

[Tazz]

Hmm I do wonder are you in Berkshire by any chance?

[risc19]

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@Tazz wrote:
Hmm I do wonder are you in Berkshire by any chance?

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Bingo!

I take it you are too?

I’m also having dips in upload performance. 

Out of nowhere it will dip down to 30mb.  

[Tazz]

Yep myself and @gary_dexter are both in Berkshire and yep also seeing upload dips and disconnections... They will say its local and needs an engineer and wont report it to networks haha

[gary_dexter]

Virgin Media - what have you done!?

Some “essential” works were carried out in my area on Thursday and now my BQM latency is all over the place - what’s going on!?

Wednesday:

Thursday:

Friday (as of today):

[risc19]

Berkshire at the moment...

[Tazz]

Same here...

Before works: 

Day of works after midday yesterday: 

Today:

Upstream channels 1-4 slow uploads channels 4-6 (after the 2:30pm reboot) better but still bad.

VM clearly have offloaded a load of people from a congested US channel group to ours... Terrible. Cannot wait to leave...

[gary_dexter]

This is a joke, right!?

Getting between 8-20Mbps upload and should be getting 50Mbps.

Latency and packet loss in games is starting to show up as well…