on 06-09-2021 14:17
Hello,
Around 6 months ago there was an area issue with capacity/congestion that was resolved under fault reference F008718191 - the thread for this is below:
Update on fault reference F008718191 - Virgin Media Community - 4651268
It seems that there is an issue again as I am regularly seeing packet loss on my connection and BQM, and my upstream channels keep dropping to 16 or 32 QAM - I also had a total loss of service on Friday night for around 15 minutes or so - and when the connectivity was restored the Upstream levels stayed on 16/32 QAM until I got bored checking them and went to bed.
Please can someone investigate why this is happening - another forum member, @Tazz also lives a street away from me is connected to the same Cabinet and is also experiencing the exact same issue - so this is not just localised to my home connection.
His thread on the previous matter is located here: Re: Gig1 Latency issues Bracknell in the evenings - Page 9 - Virgin Media Community - 4476643
Thanks,
Gary
on 30-09-2021 18:04
Hi @gary_dexter and @Tazz,
Thank you for that. As my colleague has advised, can you both also supply us with a link to your respective live BQMs so that we can take a look at your connections there too?
Thanks,
on 01-10-2021 10:37
on 01-10-2021 16:12
on 01-10-2021 19:35
Same. Another nigh-on 24 hours straight of packet loss and upstream dropping to 32QAM.
Please escalate this - I am currently out of contract and would rather not have to vote with my feet…
on 04-10-2021 09:36
Hi both,
Thanks for coming back and updating the thread.
I'm sorry to hear and see that the issues are continuing. There is nothing at our end coming up which is showing a way for us to raise this to Networks I'm afraid. The only thing I can do is look at booking an engineer visit for each of you. The engineer will then be able to contact the Networks team whilst they are at your property to raise this further if need be.
I will need to confirm your addresses so have sent you both a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,
on 04-10-2021 13:08
on 06-10-2021 13:12
I am sorry you feel this way, Tazz.
The engineer visit would be able to raise it to network level if they deem it needed.
Let us know if you wish to proceed with this.
Best,
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on 13-10-2021 11:20
Whatever it was, it seems to have stopped now - but for how long?
This keeps happening every few weeks, then it disappears, and repeat.
on 18-10-2021 15:46
on 20-10-2021 15:57
Hi both,
I'm very happy to hear things appear to have been resolved though I am sorry to hear that this appears to be repeating every few weeks!
Can I ask how things are looking since your last post?
Thanks again.