Hello,
Around 6 months ago there was an area issue with capacity/congestion that was resolved under fault reference F008718191 - the thread for this is below:
Update on fault reference F008718191 - Virgin Media Community - 4651268
It seems that there is an issue again as I am regularly seeing packet loss on my connection and BQM, and my upstream channels keep dropping to 16 or 32 QAM - I also had a total loss of service on Friday night for around 15 minutes or so - and when the connectivity was restored the Upstream levels stayed on 16/32 QAM until I got bored checking them and went to bed.
Please can someone investigate why this is happening - another forum member, @Tazz also lives a street away from me is connected to the same Cabinet and is also experiencing the exact same issue - so this is not just localised to my home connection.
His thread on the previous matter is located here: Re: Gig1 Latency issues Bracknell in the evenings - Page 9 - Virgin Media Community - 4476643
Thanks,
Gary
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