Return of Upstream Issues

[gary_dexter]

Hello,

Around 6 months ago there was an area issue with capacity/congestion that was resolved under fault reference F008718191 - the thread for this is below:

Update on fault reference F008718191 - Virgin Media Community - 4651268

It seems that there is an issue again as I am regularly seeing packet loss on my connection and BQM, and my upstream channels keep dropping to 16 or 32 QAM - I also had a total loss of service on Friday night for around 15 minutes or so - and when the connectivity was restored the Upstream levels stayed on 16/32 QAM until I got bored checking them and went to bed.

Please can someone investigate why this is happening - another forum member, @Tazz also lives a street away from me is connected to the same Cabinet and is also experiencing the exact same issue - so this is not just localised to my home connection.

His thread on the previous matter is located here: Re: Gig1 Latency issues Bracknell in the evenings - Page 9 - Virgin Media Community - 4476643

Thanks,
Gary

[John_GS]

Hi @gary_dexter

Thanks for posting. Apologies for the broadband issues. How's the upload been since posting?

I've contacted a colleague to help me with the levels as unsure how to proceed. I'll be in touch within a day or two with a further reply. Best,

[gary_dexter]

Hi John,

It’s up and down - pun intended.

BQM is still absolutely horrific compared to what it was a week ago prior to the “essential works” - its looking like it was a year or so ago before networks actually did something to resolve the capacity issue 

Only achieving moderate NAT on online games now with prevalent packet loss/packet bursting.

[gary_dexter]

This is looking more and more like a utilisation issue - seriously what is going on!?

[risc19]

These are exactly the issues I reported a week or so ago.

I never got an explanation, reason or an apology.

They are clearly doing something with the network as a whole right now, I just dont know if it will ever get better.

So many posts all reporting the same sudden latency degradation and packet loss.

The only think I'm sure of is that we will never find out what is actually happening.

[Akua_A]

Thank you for the update @gary_dexter.

We have further passed the details to our colleague who is looking into this for you. Once we hear back, we will be back in contact with an update.

Thanks,

[risc19]

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@gary_dexter wrote:

This is looking more and more like a utilisation issue - seriously what is going on!?

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I don't know, but whatever it is has now just hit mine too.

[gary_dexter]

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@risc19 wrote:

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@gary_dexter wrote:

This is looking more and more like a utilisation issue - seriously what is going on!?

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I don't know, but whatever it is has now just hit mine too.

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my BQM seems to have levelled out now, but I did seem to have the same spike at 10pm as you had

[gary_dexter]

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@Akua_A wrote:

Thank you for the update @gary_dexter.

We have further passed the details to our colleague who is looking into this for you. Once we hear back, we will be back in contact with an update.

Thanks,

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Thanks. BQM seems to have dropped back down to “normal” now - I’m away in Italy with work for the next few days so can’t do any tests etc. until I am back

[risc19]

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@gary_dexter wrote:

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@risc19 wrote:

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@gary_dexter wrote:

This is looking more and more like a utilisation issue - seriously what is going on!?

---

I don't know, but whatever it is has now just hit mine too.

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my BQM seems to have levelled out now, but I did seem to have the same spike at 10pm as you had

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Looks to me like the problem just got moved from your area to mine, thanks for that 🙂

[Tazz]

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@Tazz wrote:
Hi Kath

I am sorry but you are not going to waste more of my time with engineer visits for this same issue. IT IS NOT LOCAL as we have proven time and time again.

I will just cancel and go back to BT until city fibre finish the dig in my area... Lost my patience with you guys now and your rubbish network.

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Just wanted to say I kept my word and today I left Virgin media for City Fibre FTTH. Huge difference in network quality 4ms ping to BBC 930 Mbps up and down on speed tests. Hopefully more will go this way when they can to show VM they cant mess customers around. VM may be fast but my god is the latency, reliability, packet loss and uploads shocking...