on 19-03-2023 07:56
I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. but it doesn't work what should I do.
on 19-03-2023 08:12
What was the number you were asked to call?
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on 19-03-2023 14:24
07860 041003
on 19-03-2023 15:17
I concur that number doesn't work for me either - I presume that was the number quoted in the message. Was the message from a different number - in which case have you tried calling that number instead?
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on 20-03-2023 05:19
It doesn't show a number it only says Virgin Media instead of displaying one
on 20-03-2023 05:23
Thus it's not call-able
on 20-03-2023 18:27
Do you have any advice? I could try their call centre but I do not know which options I'd have to input to get to the right department since it's so automated. I attempted to previously but none of their call options really describe the issue and I don't think getting a person to answer from the internet issues department would help much
on 20-03-2023 18:42
The info on this page might help,
https://www.virginmedia.com/help/return-or-recycle-equipment
if you scroll down the page there is a form you can fill in for returning packaging,
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack
Or you can wait for one of the forum team to pick this up which might be 2 to 3 day's.
on 21-03-2023 02:59
I'll wait a few days as I do not have the box that the new stuff came in so finding a new one will be a hassle.
on 23-03-2023 09:35