on 16-07-2021 10:20
getting error message the following error message frequently in the logs
“No ranging response received- t3 etc etc.”
called support told to hardware reset.
not sure how this will help as believe this error as about the poor signal strength.
ant comments will help
on 16-07-2021 14:25
on 16-07-2021 14:54
Thank for reply monitor link for today
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e8a87b4b4b96b202d59b200dfffe1d297d2bc0f0-16-07-2021
will copy other stuff soon
on 16-07-2021 14:57
Downstream log
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 1.5 | 40 | 256 qam | 9 |
2 | 211000000 | 1.5 | 39 | 256 qam | 10 |
3 | 219000000 | 1.5 | 40 | 256 qam | 11 |
4 | 227000000 | 1.5 | 40 | 256 qam | 12 |
5 | 235000000 | 1.5 | 40 | 256 qam | 13 |
6 | 243000000 | 1.5 | 38 | 256 qam | 14 |
7 | 251000000 | 1.2 | 40 | 256 qam | 15 |
8 | 259000000 | 1.2 | 39 | 256 qam | 16 |
9 | 267000000 | 1.7 | 38 | 256 qam | 17 |
10 | 275000000 | 2 | 40 | 256 qam | 18 |
11 | 283000000 | 2 | 40 | 256 qam | 19 |
12 | 291000000 | 2 | 40 | 256 qam | 20 |
13 | 299000000 | 2.7 | 40 | 256 qam | 21 |
14 | 307000000 | 2.4 | 40 | 256 qam | 22 |
15 | 315000000 | 2.5 | 40 | 256 qam | 23 |
16 | 323000000 | 2.9 | 40 | 256 qam | 24 |
17 | 331000000 | 2.7 | 40 | 256 qam | 25 |
18 | 339000000 | 2.9 | 40 | 256 qam | 26 |
19 | 347000000 | 3 | 40 | 256 qam | 27 |
20 | 355000000 | 3 | 40 | 256 qam | 28 |
21 | 363000000 | 3 | 40 | 256 qam | 29 |
22 | 371000000 | 3.2 | 40 | 256 qam | 30 |
23 | 379000000 | 3 | 40 | 256 qam | 31 |
24 | 387000000 | 2.7 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 8713 | 0 |
2 | Locked | 39.3 | 9569 | 0 |
3 | Locked | 40.3 | 10167 | 0 |
4 | Locked | 40.3 | 9675 | 0 |
5 | Locked | 40.3 | 10060 | 0 |
6 | Locked | 38.9 | 10078 | 0 |
7 | Locked | 40.3 | 10710 | 0 |
8 | Locked | 39.3 | 10041 | 0 |
9 | Locked | 38.9 | 10248 | 0 |
10 | Locked | 40.3 | 10282 | 0 |
11 | Locked | 40.9 | 9613 | 0 |
12 | Locked | 40.9 | 10475 | 0 |
13 | Locked | 40.3 | 10547 | 0 |
14 | Locked | 40.3 | 10118 | 0 |
15 | Locked | 40.9 | 10066 | 0 |
16 | Locked | 40.3 | 10790 | 0 |
17 | Locked | 40.3 | 11696 | 0 |
18 | Locked | 40.9 | 13187 | 0 |
19 | Locked | 40.9 | 15424 | 0 |
20 | Locked | 40.9 | 15598 | 0 |
21 | Locked | 40.9 | 18834 | 0 |
22 | Locked | 40.9 | 20274 | 0 |
23 | Locked | 40.3 | 22271 | 0 |
24 | Locked | 40.9 | 24345 | 0 |
on 16-07-2021 14:58
Upstream
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300258 | 49.8 | 5120 | 64 qam | 1 |
2 | 46200068 | 48.5 | 5120 | 64 qam | 3 |
3 | 53700106 | 49.3 | 5120 | 64 qam | 2 |
4 | 39400000 | 48.8 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 16-07-2021 14:59
Error log
TimePriorityDescription16/07/2021 10:05:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/07/2021 10:04:58Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/07/2021 09:34:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/07/2021 09:34:13Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15/07/2021 19:08:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 05:49:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 00:00:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/07/2021 02:07:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;10/07/2021 14:53:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/07/2021 09:38:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/07/2021 09:37:20criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/07/2021 09:32:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/07/2021 09:32:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/07/2021 09:32:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/07/2021 09:32:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0
on 16-07-2021 15:07
on 16-07-2021 16:15
Cheers
the issue is stability of vpn, and poor video call’s.
I’d have thought that 200mb/ 35mb speeds should handle most things put at it.
we see vpn drops from different laptops at different times constantly during the day.
on 16-07-2021 17:16
on 18-07-2021 13:10
Hi Cjmills,
Thanks for your post and apologies to hear you are having an issue with your connection. I can see you are in contact with Steven_L and he has offered to book an engineer for you here: Best router for hub 3
Please reply to Steve's message that he has sent and this will get the visit booked in for you 🙂
Thanks,