on 11-01-2022 18:56
Hi, can I please have a replacement Hub 3 please.
our wifi network has gone awol, reset itself and won’t allow our password in to change any settings.
we’ve done the hard reset, and the same thing keeps happening, wifi resets and forgets it’s password, same as the actual router admin login (using the IP address to login etc) each and every time.
we need it replacing.
I’ve tried ringing up and each and every time we get people who simply don’t understand the issue and continually want us to jump through hoops doing resets and changing passwords etc even though we’ve explained we can’t do that hence the phone call to have a new one sent out.
can a VM person grab this and sort us out please? We are vulnerable and don’t want a home visit other than someone bringing a new hub. Can that be arranged please?
thank you.
Answered! Go to Answer
on 17-01-2022 17:14
Hi @MrXile,
Following on from our PM, a visit has been arranged to get the router exchanged.
Please sign into your online account for confirmation of the time and date.
Any issues, let me know.
on 11-01-2022 21:11
on 11-01-2022 23:03
Thanks John but I did mention I’ve already done that time and time again. ‘Hard reset’ via the hole. The same thing happens. Hence this post.
ringing… as I did mention above, is useless, as even someone English wants me to do the same thing again, and again. I’m here as a last resort before I lose the will and move to another provider.
I just hope the VM person actually reads my post, something I feel you failed to do.
13-01-2022 14:02 - edited 13-01-2022 14:06
@MrXile wrote:
I just hope the VM person actually reads my post, something I feel you failed to do.
I read your post as I always do - you said "hard reset" - not "pinhole reset" - that can often mean that the poster means a "reboot" - or if they have done a pinhole reset they follow the VM instructions - which are wrong - hence I posted the correct method.
They wont replace a Hub unless it is proven to be faulty - Good luck with sorting the issue
on 13-01-2022 14:13
You clearly don’t know your ‘soft reset’ from your ‘hard reset’.
Please let the experts respond. If I wanted a random response copy and pasted from the FAQ I’d have googled the issue.
Please stop responding. You don’t work for VM.
on 13-01-2022 14:24
on 13-01-2022 14:57
Wow. You really do want to work for VM don’t you? I know it’s not a direct helpline to VM, after trying every other avenue this is my last resort.
if they don’t replace it, I’m done with VM. That simple. But as I said, please stop responding- you can’t fix the issue, you can’t supply me anything other than an opinion, that I can get from anyone off the street and that’s just as unhelpful as you. So thanks but leave it alone now. You’ve done your asslicking, move on and let the smell of **bleep** waft away.
on 13-01-2022 15:16
Please keep the conversation respectful and in line with our house rules.
Thank you,
Michael_JK
Community Moderator
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on 16-01-2022 00:23
It’s been days now. Have a VM idiot reply.
or as it appears, they don’t do anything here either.
on 16-01-2022 08:30
Hi @MrXile,
Welcome to our Community Forums and thanks for posting.
Although @jbrennand does not work for Virgin Media, he is one of our Very Insightful Person's with a wealth of knowledge and is a big part of the community here. Thanks John for trying to help 🙂
Sorry to hear you're having some issues with your hub @MrXile This does indeed sound like a fault so I'm happy to get a technician booked for you so they can get this checked and if necessary the hub replaced at the visit.
Will pop you a PM to confirm some details.
Thanks