on 02-05-2022 11:27
Hi, I hope someone can help?
My hub is no longer working. No lights at all, I even tried it in a different power socket.
I went through the online status webpage and after the diagnostic checks it informed me that I required a new hub. When I selected the option to order a new hub I was taken to an error webpage ' this link is missing'.
I then tried phoning and after a long wait I was put through to someone who after a couple of questions cut me off?
I then tried the live chat, with nobody responding to any of my questions.
What I would like to know is, how do I order a new hub, how long will it take for delivery and how is it delivered?
Any help wod be appreciated
Answered! Go to Answer
on 02-05-2022 13:19
on 02-05-2022 13:19
on 05-05-2022 13:12
Hi Tony28,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although I am sorry to hear you are having an issue with getting a replacement hub sorted for you.
We can certainly take a look at this here for you but in order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 05-05-2022 17:04
Hi Kath_F,
After a not so smooth journey I finally have a new hub. Thanks for your contact but hopefully things should be sorted now.
It isn't a simple or easy process and it is extremely difficult and frustrating to get to communicate with anyone at Virgin. Believe me, I tried ever possible way.
Regards
Tony28
on 08-05-2022 12:46
Thanks for the feedback as well Tony28.
Can we just ask how the new Hub is please
Gareth_L
on 10-05-2022 19:42
Troublesome
on 10-05-2022 20:02
@Tony28 wrote:Troublesome
Oh, do tell........