Reolink POE doorbell camera not recognised

[Richardb4311]

Having problems with the hub 4 and connecting the Reolink Poe doorbell camera.

I’ve tried resetting, turning off the firewall, different ports and different Ethernet cables but it doesn’t seem to power it and it’s not recognised through the app.

Ive followed all the advice on the Reolink site and still nothing.

any help or advice ?

[legacy1 · Accepted solution]

Are you expecting the hub to power it? you need a injector
https://www.amazon.co.uk/gp/product/B089LW1FGB/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

[CharlieG57]

Hi Richard,

Where did you manage to get your hands on the Reolink PoE doorbell, been trying for ages to get hold of one.

You need an injector in oder to power the unit, have you got it connected directly to your Hub4?

Regards

Charlie

[Adduxi]

From the Reolink manual - NOTE: The Reolink Video Doorbell PoE doesn’t come with a power adapter and power extension cable.

Not all PoE equipment comes with injectors.  Most people use PoE switches.  Also make sure your power supply is the correct voltage etc. 

PoE has different requirements, not all are equal .....

[Richardb4311]

Thanks everyone I have tried direct in the HUB4 Ethernet point and it looks like you are suggesting and injector . I also have a netgear switch which I have tried it in

[Richardb4311]

I ordered it from Amazon but used the American site.

yes was trying to power it from the hub 4 this is what it shows in the instructions so I thought it would work. I also have net gear 24 port switch and it doesn’t work in that either 

[Richardb4311]

would this work ? Just thinking if I’m purchasing and injector I might want to add a few cameras later.

thanks again for your help

Goalake 8 Port Gigabit PoE Switch with 2 Gigabit Uplink, 100W@802.3af/at, 4KV Lightning Protection, Ideal for IP Surveillance and Access Point, Plug and Play, Desktop or Wall Mount(Unmanaged) https://amzn.eu/d/9W1Iwkc

[Tudor]

Looks ok, never used their equipment so cannot say a total ok.