Removal of external cable clipped to house

[emilyb]

I have a Virgin cable clipped the whole length of my house that goes into a brown box that was poorly fixed and coved by a Virgin engineer. We promptly left Virgin (as the TV never once worked) and now need the cables removed from the outside of the house.

[Paul_DN]

Hi emilyb,

Thank you for reaching out to us in our community and welcome, you can remove this yourself however if you do want the services in the future there may be a charge to add the cables back.

Regards

Paul.

[jbrennand]

Only issue with DIY is that if you do not terminate the connections with a proper cable terminator cap it can cause noise ingress that could affect your neighbours connection. As a courtesy I would at least inform them that you are planning to do that on a certain date so if they do experience any issues, then when they call VM out to investigate - the Tech will know where to look first !