Removal of Outside Box

[James_Dunn]

Dear Virgin Media, 

We have just moved into our new home and the previous owner had your service installed (we do not sorry). We are quite concerned that the Virgin Media Wi-Fi service keeps showing up on our devices. We are quite concerned about this, can you please advise - after all the service should be terminated?

If the service has ended, then why is it showing up for us on all of our devices? Surely, this is not right...? I really would like some help here. 

Regards, 

James_Dunn

[gary_dexter]

The box won't be removed, nor the cabling, as it's classed as a facility.

If there's no hub connected internally then there's no way a network can broadcast - it must be a neighbours wifi or public hotspot you can see.

[James_Dunn]

Thank you for your reply. 

We do not live near any hotspots, - as none listed online. Also, we have only 2 neighbours and neither of them use Virgin. Ergo, it must be coming from us....it has to be disconnected at the box. 

More analysis would be helpful. 

Regards, 

James

[jbrennand]

Gary is correct.... if there is no VM Hub connected to the external wall box.  But is there one still there by any chance?   Any other VM devices plugged into mains sockets - e.g. old Boosters?

If the house is totally VM "equipment free" then any VM SSID's have to coming from somewhere else - VM Hot-spots perhaps - what are they "called"

No need to have the external box removed unless its absolutely necessary (e.g. for building work) - just leave it as is to service you or another occupant in the future

[James_Dunn]

Okay - I will check the house, thank you BOTH for your expertise advice and time. 

What would happen if I were to snip the Virgin cable(s) coming into the house? Any ideas.....

[gary_dexter]

Unless there’s a hub inside the property broadcasting the signal it’s not possible. 

[Tudor]

“What would happen if I were to snip the Virgin cable(s) coming into the house?”
Could possibly affect everyone connected to that street box.

What for,at is the SSID that you can see? Is it VM123456 or “Virgin Media”?

[gary_dexter]

Can you switch off your electric at the breaker?

If the broadcasting SSID disappears then comes back again when you turn the power back on then it will be something in the property. 

[jem101]

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@James_Dunn wrote:

Okay - I will check the house, thank you BOTH for your expertise advice and time. 

What would happen if I were to snip the Virgin cable(s) coming into the house? Any ideas.....

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Absolutely nothing will happen at all, but, as advised above, the cables coming in plus the box on the outside wall, do nothing other than provide the option to use VM’s services. In themselves, they absolutely do not broadcast anything or do anything at all unless there is a VM modem connected to them.

So have a good look around and see if the previous occupants have left anything plugged in, not that it will be connected to the internet but it might still be broadcasting a signal which you pick up.

[James_Dunn]

Hi Tudor, 

Yes, I can see VM123456....for instance. This simply can't be right can it....?

P.S. Thank you very much for your time.