In lockdown 2020 i was able to connect to my work through secure ssl vpn and then using remote desktop connection in windows 10 connect onto my work machines no problem.
Today however i cannot connect through on the remote desktop connection part, it seems as though something has changed in Virgin media as it worked well before and now through hours of investigation and 3 independent IT support calls through my work contacts it no longer works.
I have had to tether my personal phone to my laptop in order to connect to my work place, which is crazy considering it worked fine last year.
I have WatchGuard mobile vpn ssl client and it connects to the work ip address no problem.
I can ping both the server name and the ipaddress once connected through the vpn tunnel.
However when trying to rdp through to actually see the computer it fails.
I have tested with my own phone being the internet connection using hotspot and the whole process works fine.
The connectivity to my super hub 3 is wifi.
I have even tried turning off the firewall on the super hub to no avail and adding in the necessary port rules in the ip and port filtering and still it will not connect through using my own broadband wifi connection.
I contacted Virgin and they put me through to a 3rd party support firm called gadget support or something and they wanted to try and setup a standing order where they would bill me for six months and sort out the problem.
I refused this service as i feel cheated considering as mentioned on the original message it worked fine during lockdown 2020?