I have a problem with my remote control. All of a sudden it stopped working. The red light still comes on when I press the buttons but nothing happens but for some reason the volume and mute buttons still work. I think it could be something to do with the Bluetooth but don't know how to put this right. Please help.
What hub are you using? To check the remote troubleshooting, you can check here.
Your Virgin TV V6 remote should automatically be paired with the box to work with radio when set up. If you're having problems with your remote, it might be that it's not paired and you're using Infra-red instead.