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Ray99
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Remote Control

I have a problem with my remote control. All of a sudden it stopped working. The red light still comes on when I press the buttons but nothing happens but for some reason the volume and mute buttons still work. I think it could be something to do with the Bluetooth but don't know how to put this right. Please help. 

Cheers 

Ray Smith 

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Forum Team
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Helpful Answer

Re: Remote Control

Hi, there Ray99.

 

Thank you for responding to community forum.

We are more than glad to look into this for you. 

 

What hub are you using? To check the remote troubleshooting, you can check here.

 

Your Virgin TV V6 remote should automatically be paired with the box to work with radio when set up. If you're having problems with your remote, it might be that it's not paired and you're using Infra-red instead.

 

 

Do not hesitate to get back to us, if it helps.

Thanks and have lovely day.

Jean_F

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Tudor
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Re: Remote Control

@Jean_F “What hub are you using?” said.

I see no correlation between what hub is being used and a VM remote control. The hubs do not use infrared or Bluetooth, so there cannot possibly be any connection between them.


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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jpeg1
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Re: Remote Control

This is appalling! 

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