10-03-2023 17:50 - edited 10-03-2023 18:06
Hi,
My broadband's suddenly started disconnecting around every 30 minutes or so since my Superhub 4's fireware was updated over 2 weeks ago, the same update which changed the modem mode light to a solid green.
The Superhub 4 is configured in Modem Mode, connected to a TP-Link Router. My desktop computer is connected to the router via ethernet and all other devices are connected via WiFi. The disconnections are experienced through both connections.
I've found that restarting both the router and Superhub 4 together will help avoid the disconnections happening as frequently for a short time, but within half a day it starts happening frequently again.
I don't really have any technical knowledge, so I'm unsure how to read any of the data provided by the router, but hopefully someone can help.
Set up a BQM, but won't be much to look at yet: https://www.thinkbroadband.com/broadband/monitoring/quality/share/f319743b4f34453e0009463b7cecfd6bce...
on 10-03-2023 17:51
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
5 | 170750000 | -8.099998 | 37.636276 | QAM256 | 5 |
1 | 138750000 | -6.700001 | 37.355988 | QAM256 | 1 |
2 | 146750000 | -7.400002 | 37.355988 | QAM256 | 2 |
3 | 154750000 | -7.599998 | 37.636276 | QAM256 | 3 |
4 | 162750000 | -7.900002 | 37.636276 | QAM256 | 4 |
6 | 178750000 | -8.700001 | 37.355988 | QAM256 | 6 |
7 | 186750000 | -9.500000 | 36.609653 | QAM256 | 7 |
8 | 194750000 | -9.400002 | 37.355988 | QAM256 | 8 |
9 | 202750000 | -8.599998 | 37.355988 | QAM256 | 9 |
10 | 210750000 | -8.799999 | 37.355988 | QAM256 | 10 |
11 | 218750000 | -9.000000 | 37.355988 | QAM256 | 11 |
12 | 226750000 | -8.900002 | 36.609653 | QAM256 | 12 |
13 | 234750000 | -7.900002 | 37.636276 | QAM256 | 13 |
14 | 242750000 | -7.299999 | 37.636276 | QAM256 | 14 |
15 | 250750000 | -7.799999 | 36.609653 | QAM256 | 15 |
16 | 258750000 | -7.500000 | 37.355988 | QAM256 | 16 |
17 | 266750000 | -7.200001 | 37.636276 | QAM256 | 17 |
18 | 274750000 | -7.299999 | 37.355988 | QAM256 | 18 |
19 | 282750000 | -7.500000 | 37.355988 | QAM256 | 19 |
20 | 290750000 | -7.599998 | 36.609653 | QAM256 | 20 |
21 | 298750000 | -6.799999 | 37.355988 | QAM256 | 21 |
22 | 306750000 | -7.099998 | 36.609653 | QAM256 | 22 |
23 | 314750000 | -7.500000 | 36.609653 | QAM256 | 23 |
24 | 322750000 | -8.000000 | 36.386890 | QAM256 | 24 |
25 | 330750000 | -8.099998 | 36.609653 | QAM256 | 25 |
26 | 338750000 | -8.299999 | 36.609653 | QAM256 | 26 |
27 | 346750000 | -8.200001 | 36.609653 | QAM256 | 27 |
28 | 354750000 | -8.400002 | 36.386890 | QAM256 | 28 |
29 | 362750000 | -8.700001 | 36.609653 | QAM256 | 29 |
30 | 370750000 | -9.099998 | 36.609653 | QAM256 | 30 |
31 | 378750000 | -9.599998 | 35.779911 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
5 | Locked | 37.636276 | 0 | 0 |
1 | Locked | 37.355988 | 0 | 0 |
2 | Locked | 37.355988 | 0 | 0 |
3 | Locked | 37.636276 | 0 | 0 |
4 | Locked | 37.636276 | 0 | 0 |
6 | Locked | 37.355988 | 0 | 0 |
7 | Locked | 36.609653 | 0 | 0 |
8 | Locked | 37.355988 | 0 | 0 |
9 | Locked | 37.355988 | 0 | 0 |
10 | Locked | 37.355988 | 0 | 0 |
11 | Locked | 37.355988 | 0 | 0 |
12 | Locked | 36.609653 | 0 | 0 |
13 | Locked | 37.636276 | 0 | 0 |
14 | Locked | 37.636276 | 0 | 0 |
15 | Locked | 36.609653 | 0 | 0 |
16 | Locked | 37.355988 | 0 | 0 |
17 | Locked | 37.636276 | 0 | 0 |
18 | Locked | 37.355988 | 0 | 0 |
19 | Locked | 37.355988 | 0 | 0 |
20 | Locked | 36.609653 | 0 | 0 |
21 | Locked | 37.355988 | 0 | 0 |
22 | Locked | 36.609653 | 0 | 0 |
23 | Locked | 36.609653 | 0 | 0 |
24 | Locked | 36.386890 | 0 | 0 |
25 | Locked | 36.609653 | 0 | 0 |
26 | Locked | 36.609653 | 0 | 0 |
27 | Locked | 36.609653 | 0 | 0 |
28 | Locked | 36.386890 | 0 | 0 |
29 | Locked | 36.609653 | 0 | 0 |
30 | Locked | 36.609653 | 0 | 0 |
31 | Locked | 35.779911 | 0 | 0 |
159 | 96 | 4K | 1840 | QAM1024 | 759 |
159 | Locked | 33 | -17.3 | 582698347 | 804 |
on 10-03-2023 17:53
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 30100000 | 45.520599 | 5120 KSym/sec | 64QAM | 4 |
2 | 23600000 | 44.520599 | 5120 KSym/sec | 64QAM | 5 |
3 | 36600000 | 46.020599 | 5120 KSym/sec | 64QAM | 3 |
4 | 43100000 | 47.020599 | 5120 KSym/sec | 64QAM | 2 |
5 | 49600000 | 47.520599 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_ATDMA | 0 | 0 | 0 | 0 |
6 | 10.0 | 49.2 | 2K | QAM8 |
6 | OFDMA | 200 | 53.9 | 2 | 0 |
on 10-03-2023 17:53
Time Priority Description
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 4 | DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Mar 10 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Mar | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 10-03-2023 17:58
From the stats the Downstream Power levels are almost all below the preferred range.
on 10-03-2023 17:59
on 10-03-2023 18:06
on 10-03-2023 18:09
10-03-2023 18:44 - edited 10-03-2023 18:44
engineer needs to do it.
Your BQM is red by the way
on 10-03-2023 20:01