For the past few weeks, we've had frequent problems with broadband. When running a ping test, there has been regular packet loss. Yet when using Virgin Media's broadband checker a problem is never found (even whilst observing a significant amount of ping drops whilst it's running). I've left constant pings running from my PC and also used an external ping checker too.
From a recent ping test against google.co.uk:
Packets: Sent = 271, Received = 243, Lost = 28 (10% loss)
At first, I thought it was my Asus router, so I switched the Virgin Media cable modem out of modem-only mode and experienced the same problems (in fact the above is from whilst using the Virgin Media Super Hub as my router - it's the original Super Hub).
I'm going to (finally) call up tomorrow, but wondered if anyone on the forum has any thoughts about the cause of the problem.
I haven't been connected for long, but here are the stats from Network Status:
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate