cancel
Showing results for 
Search instead for 
Did you mean: 

Registration Failure

Tonybhoy20
Joining in

No WiFi or ethernet available 

Registration failure when checking router.

Unable to watch TV either

Reset of hub completed...no joy

Service checker says no issues in my area

Any ideas would be much appreciated 

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Gareth_L
Forum Team
Forum Team

Hello Tonybhoy20

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your hub.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L