on 29-01-2023 01:19
No WiFi or ethernet available
Registration failure when checking router.
Unable to watch TV either
Reset of hub completed...no joy
Service checker says no issues in my area
Any ideas would be much appreciated
on 29-01-2023 10:09
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 31-01-2023 10:30
Hello Tonybhoy20
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your hub.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L