Registration Failure, No Internet

[Skeogh]

Hi, just recently got a 1gb modem (the black modem). There was another account holder in the house that recently cancelled their account with virgin, so I decided to buy my own broadband. The box is working but I'm getting no internet. When I go into modem settings it says registration failure. When I rang virgin they had no idea what it is so is sending a technician, just thought I'd chance it here.

[jbrennand]

Have you tried the equipment activation number - they may be able to do it.

Its... 0800 953 9500 – you will need the serial number/MAC address off the barcode sticker and also your account number.

[Skeogh]

No I haven't seen that number yet, thank you. I tried tech but they never heard of it. There's a technician booked for Tuesday but might try that number first. Thanks again  👍

[Steven_L]

Hey @Skeogh,

Welcome to the community and thanks for taking the time to post here on our forums.

Was the technician visit successful yesterday and do you now have active services?

Regards,

Steven_L