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on 22-02-2019 17:21
Hello jaztim
Sorry that you are having these issues
It sounds like it we may have an issue in the area
Let me send you a Private message to get some details
This way I can see what may be causing this
Speak soon
Gareth_L
on 22-02-2019 17:28
on 22-02-2019 17:46
Agreed, that would be ridiculous. I've 2 neighbours on virgin, none affected by router resets
@Gareth_L wrote:Hello jaztim Sorry that you are having these issuesIt sounds like it we may have an issue in the areaLet me send you a Private message to get some details This way I can see what may be causing this Speak soonGareth_L
Message sent
on 22-02-2019 18:17
Thanks for your time today jaztim
Sorry that our upgrade work is affecting your service
We will have this fixed as soon as we can
Would you be able to let us know how things go
on 22-02-2019 21:05
Please let us know how you get on
on 22-02-2019 21:11
Will do.
on 24-02-2019 01:15
@Gareth_L wrote:Thanks for your time today jaztimPlease let us know how you get on Gareth_L
Just a heads up, a few minutes ago the router restarted and again has factory reset..
on 24-02-2019 13:39
Sorry about this.
Has it continued to happen?
Thanks,
Melissa_F
on 24-02-2019 13:42
Hi its been happening for over a week
Im expecting a new router, can you check if its on way yet please.
