on 03-06-2022 14:35
Good afternoon sorry to be a pain but early on I tried reporting the fact that I am concerned because I have a red solid light on my hub 3. It is out in the open plenty of air getting to it but every post I have red on this subject states that a red solid light indicates that the hub is either overheating or has a faulty sensor which thinks it is overheating so I am quite concerned whether it is safe to leave on overnight? I have tried posting on this subject earlier but for some reason a member of your team replied once and then I responded but then they never messaged back to me
Many thanks for any advice
Jml
Answered! Go to Answer
on 03-06-2022 15:07
Hi @JML36
Thanks for posting - I did reply earlier and received no reply. Here's my original reply
Thanks for posting. I'll happily help with this red light hub issue. It's not in Modem Mode is it?
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.
• Switch the hub back on at the power. The Hub should now operate normally
Lastly do a PIN reset - https://www.virginmedia.com/help/broadband/reboot-or-reset-hub
Let me know when done all of the above and if still it's a red light.
Best,
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on 03-06-2022 14:39
I have also tried all the obvious like switching it off and on and reseting it with a pen blowing it cool air, everything but still a solid red light.
03-06-2022 14:41 - edited 03-06-2022 14:46
A VM staff member will get back to your post. Unfortunately there is a backlog of PMs at the moment, that’s probably why you have not got a response to your other post.
Your hub will need replacing, in the meantime you could try phoning customer services on 0345 454 1111 to book a technician’s visit.
on 03-06-2022 14:59
Hi there thanks for advice and you said the hub needs changing but I have just called the number you gave me and the lady on the phone suggested I ignore the red light and not to worry about it???
on 03-06-2022 15:07
Hi @JML36
Thanks for posting - I did reply earlier and received no reply. Here's my original reply
Thanks for posting. I'll happily help with this red light hub issue. It's not in Modem Mode is it?
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible.
• Switch the hub back on at the power. The Hub should now operate normally
Lastly do a PIN reset - https://www.virginmedia.com/help/broadband/reboot-or-reset-hub
Let me know when done all of the above and if still it's a red light.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 03-06-2022 15:14
Hi John thank you so much for your response. No it is not in modem mode and have tried resetting it switched it off for an hour tried everything but still a red light. I have just phoned VM and the lady on the phone suggested that I ignore the red light and not worry about it but somebody told me earlier it would need replacing?