Red solid light

[JML36]

Good afternoon sorry to be a pain but early on I tried reporting the fact that I am concerned because I have a red solid light on my hub 3. It is out in the open plenty of air getting to it but every post I have red on this subject states that a red solid light indicates that the hub is either overheating or has a faulty sensor which thinks it is overheating so I am quite concerned whether it is safe to leave on overnight? I have tried posting on this subject earlier but for some reason a member of your team replied once and then I responded but then they never messaged back to me

Many thanks for any advice

Jml

[JML36]

I have also tried all the obvious like switching it off and on and reseting it with a pen blowing it cool air, everything but still a solid red light. 

[Tudor]

A VM staff member will get back to your post. Unfortunately there is a backlog of PMs at the moment, that’s probably why you have not got a response to your other post.

Your hub will need replacing, in the meantime you could try phoning customer services on 0345 454 1111 to book a technician’s visit.

[JML36]

Hi there thanks for advice and you said the hub needs changing but I have just called the number you gave me and the lady on the phone suggested I ignore the red light and not to worry about it???

[John_GS · Accepted solution]

Hi @JML36

Thanks for posting - I did reply earlier and received no reply. Here's my original reply

Thanks for posting. I'll happily help with this red light hub issue. It's not in Modem Mode is it? 

• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 
• Switch the hub back on at the power. The Hub should now operate normally
Lastly do a PIN reset - https://www.virginmedia.com/help/broadband/reboot-or-reset-hub 
Let me know when done all of the above and if still it's a red light.
Best,

[JML36]

Hi John thank you so much for your response. No it is not in modem mode and have tried resetting it switched it off for an hour tried everything but still a red light. I have just phoned VM and the lady on the phone suggested that I ignore the red light and not worry about it but somebody told me earlier it would need replacing?