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Mark42111
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Red power light showing on virgin hub

Just a quick question!ive had my hub in the same place for over 2 years now!the power light on it has always been solid white!

however the last few days it has suddenly turned to red!

according to vm website the red light indicates an overheating problem!

has anyone else had this problem?

all my services both WiFi and Ethernet seem to be working fine but I’m a little concerned that if it is overheating it could pose a fire risk!

phoned  virgin media but they said it was nothing to be concerned about but I ain’t too sure!

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nodrogd
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Re: Red power light showing on virgin hub

I'm going to escalate this, as even if it is a false positive indication the Hub must be replaced for safety reasons.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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lotharmat
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Re: Red power light showing on virgin hub


@Mark42111 wrote:

 

phoned  virgin media but they said it was nothing to be concerned about but I ain’t too sure!


Someone should have a chat with CS - I imagine if a customers house burned down and the rep had dismissed concerns like this - VM would likely be liable 




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Hub 3 - Modem Mode - TP-Link Archer C7

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Alex_RM
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Re: Red power light showing on virgin hub

Hi Mark42111,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's an issue with the hub, so I can take a close look at this I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

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