Red power light on Hub 3

[dw115]

My Hub 3 has had a solid red power light for the past few days. I have tried rebooting the Hub and powering it off overnight but this has not fixed the problem. Does this mean it needs replacing? 

[Kath_F]

Hi dw115, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm very sorry to hear you're having some issues with your Hub displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red. This is perfectly normal. If it's not then please follow the below steps: 

• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains, pop back here and let us know. We can then either arrange a replacement or an engineer to visit to swap out the Hub. 

Thanks, 

[dw115]

I’ve followed these steps and checked the Hub’s settings to make sure it is in router mode but the red light still remains on unfortunately.

[Akua_A]

Thank you for checking @dw115.

To further look into this issue, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,