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Red power light hub 3

PoloGti
Joining in

on ‎05-05-2022 17:51

I have a permanent red power light.. I’ve done all the tests and reset the hub. Still have the red light…how do I get an engineer out to fix it..

I tried live chat. They said they can’t help me 

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎05-05-2022 18:06

Post up a photo of the light .... there are 50 shades of red.... a VM person will respond here soon

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Martin_N
Forum Team
Forum Team

on ‎06-05-2022 08:12

Hi PoloGti,

Thank you for your post and welcome to the community. 

I'm sorry for any issues you've having with your hub. 

I have checked on our system and it is showing a reported area fault in your area. 

This is an SNR fault. The fault reference is: F009799966. The estimated fix date is: 09 MAY 2022.

Can you confirm if you hub feels at all like it is overheating?

^Martin

PoloGti
Joining in
In response to Martin_N

on ‎08-05-2022 10:59

There is no overheating. The red light came on after my virgin media range extender caused a power outage in my house..

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Steven_L
Forum Team
Forum Team
In response to PoloGti

on ‎10-05-2022 11:10

Thanks for coming back to us @PoloGti. I would like to get this looked into further for you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,

Steven_L

 

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