Red light

[woolwichuser]

Hi,

A new user for virgin and I've noticed the same. Never had the white light in the router and has always been RED from day one of using. Tried re-setting using the pin hole and that didnt make any difference.

What should I do next?

Thanks

[MOD EDIT: Post split to create own thread]

[Carley_S]

Hi @woolwichuser

Welcome to the community 

Sorry to hear that you have a red light warning on your router. I can see that there are some slight power levels out of spec on your upstream, this will need a technician to visit to help resolve. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.