Red light

[Mrsjbasford]

Hi,

my WiFi hub has a solid red light showing all the time. What does this mean and how can I fix it?

[skinnyb123]

Hi 

My internet is working fire albeit maybe a bit slow, the light is a constant red on my virgin media hub 3 

I have restarted it several times and still red, doe this need to be replaced ? 

Many thanks 

Ben 

[skinnyb123]

I will add that yesterday the Wifi signal kept dropping out for a few seconds, router is in a good place and not far from TV so it shouldn't be happening 

[Natalie_L]

Thank you for getting in touch skinnyb123. 

I am sorry to hear you are experiencing issues with the Hub showing a red light. 

We will need to look in to this further so I am going to pop you over a private message to confirm a few details. 

This will be available via the purple envelope on the top right of this page. 

In the meantime, please can you ensure you power down the equipment overnight and when leaving the property. 

Thank you, 

[RachyP]

I'm having this trouble on our broadband box too. I've reset the box and it is still there. 

[Kain_W]

Apologies for the issues faced RachyP,

We'll need to get that sorted for you.

So we can I've dropped you a PM, the message will appear within the purple envelope icon.

Regards,

[DSaunder63]

Hi, I also have this issue 

[Steven_L]

Hey DSaunder63,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your router at the moment, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[johnderrig]

i am also having this issue solid red light on the bottom of router tried restarting, unplugging & plug in again & even router reset

[Ilyas_Y]

Hey @johnderrig, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the red light on the Virgin Media hub. 😞
As you have done several of the checks, I will assist you further on this.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Nijko]

Hi,

I am also having this issue and have also tried the resets.