on 28-01-2022 17:05
Hi about a week ago the red light appeared on my hub and it won’t go off. I have tried all the solutions that have been suggested online on from others in the community but nothing helps.
it seems to be getting very hot and I’m worried it will over heat.
I have been trying to get in touch on the phone but keep getting cut off.
can someone please offer me advice or tell me how to get to online chat as I am sick of getting cut off on the phone after being on hold for ages
thanks
on 28-01-2022 17:09
assuming this is a hub3 and its not in modem mode it needs changing
VM suggest a full reset to see if that clears it so get that out of the way - the light is telling you the hub is over heating although in many instance its a false posative - but best to turn the hub off at night and if there is no one in
will flag the thread to VM
on 28-01-2022 17:17
Thank you for the advice I have already done a full reset but it has not helped. Looks like I need a new one then
on 28-01-2022 17:20
Do you know how I can contact virgin media without ringing them please. Like online chat as I keep getting cut of and it’s driving me mad
thanks
on 28-01-2022 17:28
Hello Poppypoo
Thanks for your post
Sorry to hear about the issue with your Hub
I can look into this for you and get the Hub replaced
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 28-01-2022 17:29
Thank you
on 28-01-2022 17:45
Hello Poppypoo
Thanks for those details
I have raised an order for a new Hub to be sent out
This should be with you by the end of next week at the latest
Please make sure the current hub is in a cool place
Away from any source of direct Heat
The full reset that was advised is not needed
We just need to replace the hub
Gareth_L
on 28-01-2022 17:46
Thank you so much for getting it sorted so quickly.
on 28-01-2022 18:11
No problem at all Poppypoo
Can you please let us know if you have any more issues once the new hub has been set up
Gareth_L
on 28-01-2022 21:58
Can you do the same for me?