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Red light

Poppypoo
Tuning in

Hi about a week ago the red light appeared on my hub and it won’t go off. I have tried all the solutions that have been suggested online on from others in the community but nothing helps.

it seems to be getting very hot and I’m worried it will over heat.

I have been trying to get in touch on the phone but keep getting cut off. 
can someone please offer me advice or tell me how to get to online chat as I am sick of getting cut off on the phone after being on hold for ages

thanks

12 REPLIES 12

-tony-
Alessandro Volta

assuming this is a hub3 and its not in modem mode it needs changing

VM suggest a full reset to see if that clears it so get that out of the way - the light is telling you the hub is over heating although in many instance its a false posative - but best to turn the hub off at night and if there is no one in

will flag the thread to VM

____________________

Tony.
Sacked VIP

Thank you for the advice I have already done a full reset but it has not helped. Looks like I need a new one then

Do you know how I can contact virgin media without ringing them please. Like online chat as I keep getting cut of and it’s driving me mad

thanks

Hello Poppypoo

Thanks for your post 
Sorry to hear about the issue with your Hub
I can look into this for you and get the Hub replaced 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

Thank you

Hello Poppypoo

Thanks for those details 

I have raised an order for a new Hub to be sent out 

This should be with you by the end of next week at the latest 

Please make sure the current hub is in a cool place 

Away from any source of direct Heat 

The full reset that was advised is not needed 

We just need to replace the hub 

Gareth_L

 

Thank you so much for getting it sorted so quickly.

 

No problem at all Poppypoo

Can you please let us know if you have any more issues once the new hub has been set up 

Gareth_L

Can you do the same for me?