Red light

[XXLURCHXX]

Hi, I have been advised by virgin media on  Facebook to mention my solid red light and I need a new router. They said mention getting a new router on here and it will be sorted out

[Tudor · Accepted solution]

Turn the hub off for half an hour and then back on, report back if the LED is still red. A VM staff member will get to your post shortly. 

[XXLURCHXX]

Thanks for the reply. 
is has been off throughout the night a few times and it hasn’t solved the red light. 

[Zoie_P]

Hi XXLURCHXXX,

thank you for rebooting I will pop you over a PM now to get this hub replaced:)
Keep an eye out for the purple envelope 🙂

Zoie

[Zoie_P]

Glad we could get this booked, you can change or cancel your appointment here. Keep us posted on how you get on.

Zoie