Red light when tried restarting and all cables are in

[angiec287]

Hi there, 

Internet was working just fine and then all of a sudden has a red light.

Have restarted many times and checked all cables are in so can someone kindly help me resolve?

I work from home as vulnerable and need the Internet. 

[lotharmat]

If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor!

If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!

It is sad that offshore CS will only budge on this if you tell them it is hot - but unfortunately until proper training filters down - this is all we've got!

[Travis_M]

Hi @angiec287

Thanks for posting on our community forum!

I'm going to drop you a private message now to investigate further, please keep an eye on your inbox.

Regards