on 12-06-2022 18:37
I have a solid red light on the home hub
I have followed all of the checks and turned the hub off for 20 minutes to allow it to cool. The Hub is not located in direct sunlight and has space around
thanks for you help
Answered! Go to Answer
on 12-06-2022 18:46
Try a 30 second pinhole reset of the hub with all ethernet cables disconnected
on 12-06-2022 18:46
Try a 30 second pinhole reset of the hub with all ethernet cables disconnected
on 13-06-2022 07:17
Seems to have sorted the issue. Thanks
on 13-06-2022 08:19
Hello RDJButler,thank you for reaching out and a warm welcome to the community. I am so sorry to hear you have a red light on your hub.
I am going to send you a PM, so I can look into this personally for you, so please do look out for the purple envelope.
Also in the meanwhile can you please try these tips;
Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally. Thanks
Matt - Forum Team
New around here?