Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Red light showing on hub3

Simbra
Joining in

4 weeks ago

My hub 3 router is showing a solid red light. From other messages, seems like this is showing an over heating router. Have tried resetting and turning off and on 

Any ideas what else I could try? 

0 Kudos
2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

4 weeks ago

If the Hub 3 red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Molly_T
Forum Team
Forum Team

4 weeks ago

Hi Simbra 👋 Welcome to the community forum! Thanks for posting!

Sorry to hear about these issues with a constant red light on your hub.

Let's take a closer look via PM, and then we can arrange an engineer or replacement if needed.  You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

Molly
0 Kudos
Top