on 02-03-2022 21:22
Hi.
I have been having issues with internet dropping in and out over Wi-Fi connected devices, gone through the online advice on the virgin mecia website, spoke to someone tonight from virgin and they were no help at all, they told me to do what I’d already done!
I’ve read on here that it is a new router that is required, is this the case?
any help would be greatly appreciated.
thanks
Steve.
on 03-03-2022 07:44
Have you tried a reboot and factory reset? If you have and red light remains you likely need a new hub.
Ring VM again and insist or wait here for a rep.
on 03-03-2022 08:02
Thanks for your reply.
yes I’ve reset the box but still solid red light.
I’ll call them again and wait for a reply in the meantime from a rep.
thank you.
on 03-03-2022 11:19
Hello @SteveH13,
Welcome, thanks for posting.
I am sorry for the issue with your Hub.
I will send you a private message now, please look out for a plum envelope.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 04-03-2022 09:49
Thanks for letting us know SteveH13,
Please keep us posted with how the visit goes.
Come back to us if you require any further assistance.
Kind regards Jodi.
on 14-03-2022 23:24
Just thought I’d let you all know.
thank you to the lady on here for arranging everything for me! You are an asset to vm, much appreciated
a lady called Jade was the engineer vm sent out, what ever they are paying her It isn’t enough!
she phoned and messaged her rough time of arrival, went above and beyond to provide an awesome service, she replaced the box and a few other issues/items and all is working well and as it should be.
thank you to all who replied and if you are here Jade, thank you much.
regards
Steve.