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Red light on router

dgb111
Tuning in

on ‎27-02-2024 19:48

I have a permanent red light on my router. Have done the online reset, power off etc but is still there. Looking at forums seems like I need a new router but can't get through on chat or phone. Please can virgin help send me a new router

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎27-02-2024 21:05

Yes, if it's a Hub 3 it needs to  be swapped out, as that is a faulty overheat warning.  If you wait here a day or two a VM Mod will pick this up and discuss.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Arissa_H
Forum Team
Forum Team

on ‎28-02-2024 09:23

Hi Dgb111 👋🏼. 

Thank you for posting and welcoming you back onto our community forum 😊.

Sorry to see you have a red light on your hub ☹.

So I can further investigate 🧐 and see why your hub has a red light, I will have to private message you. 

Please watch out for the envelope ✉. 

Ari - Forum Team


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