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Red light on new hub

Ffi81
Joining in

Just installed new hun 4 and it’s stuck on a red light

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

That means there is no connection. 

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi Ffi81 👋

Thanks for posting, and welcome to the Community Forums.

I'm sorry to hear that you're seeing a red light on your Hub 4. As mentioned by Tudor, this indicates that your Hub cannot connect to our network. I've taken a look on our side, and can see you have spoken with our team, and been able to get further assistance on this.

Please let us know if you need anything else, and we'll be happy to assist.

Thanks,

Reece - Forum Team


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