Red light on hub

[Ali192]

Please help me as red light on hub for 2 days now and it sits in very well ventilated area . If it requires to be replaced please get in touch with me and let me know when to expect a replacement thankyou

[Beth_G]

Hi Ali192

Thank you for your post, welcome to the Community Forums.

Sorry to hear you currently have a red light on your Hub. Can you please confirm if you have a Hub 3 and if you have attempted a factory reset? Sometimes this can resolve the issue; you just need to stick a pin into the pinhole on the Hub for at least 60 seconds. Please also ensure that your Hub is in an upright position.

Let us know how you get on.

[Ali192]

 I have restarted it. Red light still on .hub 3 . Is and always has been upright

[Zach_R]

Hi @Ali192,

Thanks for giving that a try. It's a shame to hear that this unfortunately hasn't helped.

If the issue remains today since your posts then please respond to the private message that I'll be sending to you shortly and we can go from there.

Thanks,