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Red light on hub

Joining in

My router is showing a constant red light, is quite hot at the top.  It is in a well ventilated area. 

Struggling to get through to someone who can help to trying here, I think I need a replacement. 

Any help would be great. 


Knows their stuff

Physically unplug it for half an hour and try again. If still red call it in as a fault on 0345 454 1111. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Forum Team
Forum Team

Hi Gsmith28,

Thank you for your post and welcome to the community. 

We're sorry to hear about the red light on the hub. 

We are happy to take a look into this for you. 

I will private message you now to confirm your details.