Red light on hub

[Gsmith28]

My router is showing a constant red light, is quite hot at the top.  It is in a well ventilated area. 

Struggling to get through to someone who can help to trying here, I think I need a replacement. 

Any help would be great. 

[Cardiffman282]

Physically unplug it for half an hour and try again. If still red call it in as a fault on 0345 454 1111. 

[Martin_N]

Hi Gsmith28,

Thank you for your post and welcome to the community. 

We're sorry to hear about the red light on the hub. 

We are happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin