Red light on hub

[geoack]

Hi,

I have the red light on the hub for the last 48 hours. I note this cannot be ignored from other threads on this.

I’ve rebooted the hub, it’s in a well ventilated area. Not sure what else I can do? The hub is a number of years old so maybe it needs replacing?

[Matthew_ML]

Hey geoack, thank you for reaching out and I am sorry you've got a red light on your hub.

I am going to send you a PM, please look out for the purple envelope. 

In the meanwhile please can you try these steps; 

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally. Thanks 

[geoack]

Hi,

I have tried this and it has not worked.

Have not received your PM either?

thanks,

george 

[Ilyas_Y]

Hey there @geoack, thanks for reaching out to us.

Thanks for letting us know with the update regarding the hub.
I will investigate this further and send you a private message - watch out for the purple envelope 🙂

Kind regards.