Red light on hub

[mr_blonde8]

Red light on Hub tried the reset but still red. Does it need replacing? 

[jem101]

Assuming that you haven’t put the hub into modem mode (and you would know if you had), in which case the light should be a sort of magenta colour but can sometimes look red, then yes, it does need replacing.

[Zach_R]

Hi @mr_blonde8,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you're having this issue with your Hub and a red light. Is it a Hub 3 you have, and is the light a solid or flashing red? Can you also follow the steps in this order below if you haven't already, please? 

• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 

Let us know how you get on.

Thanks,
 

[mr_blonde8]

Hi Zach tried all that but still the same and yes it is a Hub 3, probably around 3.5 years old

[Jodi_S]

Thanks for coming back to us mr_blonde8,

Apologies for the late reply. How are things since you last posted? We appreciate you trying the pin hole reset, even though this has not altered the hubs red light.

Upon checking your account again, it is showing no issues. Can we ask if your hub is still showing the red light?

We have included a link here which may assist you further

Please come back to us if you need any additional help.

Kind regards Jodi. 

[-tony-]

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@Jodi_S wrote:

Thanks for coming back to us mr_blonde8,

Apologies for the late reply. How are things since you last posted? We appreciate you trying the pin hole reset, even though this has not altered the hubs red light.

Upon checking your account again, it is showing no issues. Can we ask if your hub is still showing the red light?

We have included a link here which may assist you further

Please come back to us if you need any additional help.

Kind regards Jodi. 

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@Jodi_S Jodi - Jodi - it needs changing not more questions asked - they have done a reset which never does anything

to the OP it is probarbly a faulty led but the red light is there for a reason - it says the hub is over heatiing - to be safe until VM sort it turn it off at night and if there is no one in the property

so again @Jodi_S book a tech

[Jodi_S]

Hi mr_blonde8,

Just to be on the safe side, we will get your hub replaced for you. So I can get this arranged, I will pop you over a private message. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi mr_blonde8,

Thanks for coming back to via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

Kind regards Jodi.