Red light on hub and not fixing with reset

[pdwyer]

Has anyone else had a red light in their hub that won’t disappear after a reset and turning it off and on again? I can’t seem to get it to work and started looking at it because of the wifi issues on my phone. The light is a solid red light and I’ve reset it twice now.

[jbrennand]

What Hub model is it?

[pdwyer]

I have no idea. How would I check please? 

[Tudor · Accepted solution]

This shows the types: 

https://www.virginmedia.com/help/broadband/change-wifi-name-and-password

[pdwyer]

Thank you! It’s a hub 3!

[Akua_A]

Hi @pdwyer 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having ongoing issues with your hub red light. We can understand the inconvenience caused and we want to best help. To best look into this, I have sent a private message. Please look out for the purple envelope and provide a response when you can. 

Thanks,

[Akua_A]

No problem at all @pdwyer 

Please let us know how the appointment goes and if you need any further help.

Thanks,

[pdwyer]

I will do! Thanks again!