Red light on hub 3

[opusnine]

I've noticed the base light is a solid red on my Virgin hub 3 , i have read on various virgin forums that this is a safety issue with overheating... I've followed advice about resetting and have even left it switched off but when i switch it back on it is still red... 

Could someone please advise as i am getting concerned...

[Jodi_S]

Hi opusnine,

Thanks for posting on our community forums. Sorry that you're experiencing issues with your hub currently, and that you have a constant red light.

We appreciate you re-setting your hub and performing a reboot already. Can we ask if the hub is hot to touch? Also, is the hub in an open space so it is getting air circulated to it?

Please let us know, so we can assist you further.

[opusnine]

Sorry i should have put this info in the original post

yes the hub is in space and not boxed in 

When i did the factory reset the hub felt hot to touch..

Thanks...

[g0akc]

see also this new thread that the OP has started

https://community.virginmedia.com/t5/Networking-and-WiFi/Red-light-on-hub-3/td-p/5062562

Can a VM rep respond to the customer please.....

[Ilyas_Y]

Hey @opusnine, thanks for the reply.

As you've mentioned it feels hot to touch I will investigate this further.
I will send a private message - watch out for the purple envelope.

Kind regards.