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Red light on hub 3

Dave4367
Joining in

on ‎23-12-2021 18:46

Hi I’ve had a red light showing on my hub for over a week now.  I’ve tried popo, 10 second reset and 50 second reset.  All cable connections removed/reseated/tightened..

diagnostics run on app finds no problem  

anybody have any ideas what to do next?

 

thanks

dave

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5 REPLIES 5

MatthewS1993
Dialled in

on ‎23-12-2021 19:36

New modem needed I’m afraid 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!



I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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Zak_M
Forum Team (Retired)
Forum Team (Retired)

on ‎23-12-2021 20:54

Good evening Dave4367 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your hub.

 

Please can you just confirm that you are in router mode and not modem mode? 

 

Kind regards,

Zak_M

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Dave4367
Joining in
In response to Zak_M

on ‎23-12-2021 21:06

Hi Zak, def in router mode. 

713AEA8C-EA63-4ECE-B3B6-C87ED961C68A.png

 

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Dave4367
Joining in
In response to Dave4367

on ‎24-12-2021 14:02

So who do I contact to get a new hub?

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Carley_S
Forum Team
Forum Team
In response to Dave4367

on ‎27-12-2021 13:46

Hi @Dave4367

 

Sorry for the delay in responding to you and the issues you've been experiencing. 

I'm going to direct message you as we'll need to book a technician to replace the router.

Here to help 🙂
Virgin Media Forums Agent
Carley
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