Red light on hub 3

[billy149uk]

I have had a red light on my hub 3 for over 2 weeks now.It is not overheating and has been on a floating shelf since it was first installed.Last week my iPhone kept dropping WiFi,not sure if it was a fault with the iPhone or hub.While on the phone to virgin the automated call said there was a problem and they had to restart my hub to resolve it but after restarting it’s still showing a red light.

[Ayisha_B]

Thanks for getting back to me.

I will drop you a PM now @pretorek so we can confirm some details and get a technician booked for you. 

Speak soon 🙂

[Ayisha_B]

Thanks for providing the details as requested via PM @pretorek

I have arranged for a technician to come out and get this checked for you. Should you find the time and date unsuitable, feel free to re-schedule the appointment via your online account

Let us know how the visit goes 🙂