Red light on hub 3

[tsukasa82]

Hi, I seem to be having an issue with my Hub 3 for the past few days, constantly having a solid red light, did not think much of it as it did not effect me. and searched for solutions here but nothing works, as i am hesitant in calling customer services to resolve.

I have checked all connections, it is in a well ventilated spot, turned it off over night, it is not in modem mode and have done diagnostics via the admin page and via the my virgin media app, but nothing. And it does not seem to be over heating as it is not hot to touch.

[Kath_F]

Hi tsukasa82, 

Thanks for your post and apologies to hear that the hub light is red. 

I'd also like to thank you for confirming you've run the checks we usually ask you to do as well. As the light is still red, we will need to organise a replacement hub. To do that, we'll need to book an engineer visit. 

I have sent you a private message requesting some information so we can ensure the visit is booked on the correct account. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
 

[Kath_F]

Hi tsukasa82, 

Thanks for coming back to me via private message with your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.