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billy149uk
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Red light on hub 3

I have had a red light on my hub 3 for over 2 weeks now.It is not overheating and has been on a floating shelf since it was first installed.Last week my iPhone kept dropping WiFi,not sure if it was a fault with the iPhone or hub.While on the phone to virgin the automated call said there was a problem and they had to restart my hub to resolve it but after restarting it’s still showing a red light.

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lotharmat
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Re: Red light on hub 3

If you are in router mode as opposed to modem mode - the hub needs to be replaced as it is a health and safety issue.

It *thinks* it is overheating - this could lead to it dropping connections to keep itself cool and not 'do too much work'






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Hub 3 - Modem Mode - TP-Link Archer C7

billy149uk
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Re: Red light on hub 3

It is in router mode,how do I get a replacement then as I always end up with a bot and they don’t seem to understand.

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lotharmat
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Re: Red light on hub 3

Personally - I'd wait it out on here! - Forum staff are pretty great but it can take a day or so!

Customer services will try and sell you a faster package to make it work - this is nonsense but doesn't seem to stop them...




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Hub 3 - Modem Mode - TP-Link Archer C7

billy149uk
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Re: Red light on hub 3

Thanks for your advice,I will wait and see then.

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Travis_M
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Re: Red light on hub 3

Hi @billy149uk

 

Thanks for posting on our community forum!

 

I'm going to private message you now to collect a few more details, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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billy149uk
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Re: Red light on hub 3

Virgin engineer replaced my hub 3 earlier today,as lotharmat had said hub thought it was overheating and needed replacing.Thanks to everyone for their help.

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