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Red light on Hub

MikeW6
Joining in

Have a read light on my hub. Done the usual stuff, reset, power off etc. Connection is fine but other replies on the board state it has overheated and needs replacing. Posting this as I don't have the time to sit on hold with customer services so hoping someone in tech support will see this and help me out please.

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @MikeW6 

Thanks for posting and welcome to the community. Thanks for making us aware of the hub red light and what you've done. I'll send you a PM now to get a technician booked in.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @MikeW6 

Thanks for joining me on PM and allowing me to sort a tech out for you for the red light. 

There will be no charge for this tech visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill