Red light on Hub 3

[gethro]

Hi

My wife has been complaining about slow internet and constant drop outs for a while now , just got around to checking and we have a red light on the hub , I have tried to reset and power on / off but the red light is still on.

How do I go  about getting a replacement hub

[Tudor]

If it’s a Hub3 it will need replacing. A VM staff member will be in contact. 

[jbrennand]

Tudor is correct - but a Hub3 red light is usually unrelated to any connection issues you are having.  When they offer to swap it you could ask for a Tech install as you are having some other issues with it.

[Kath_F · Accepted solution]

Hi gethro, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your connection and that your hub is showing a red light. I would like to arrange for an engineer to come to take a look at this for you. They can check the hub amongst other things to get things back on track. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[gethro]

Hi All , Had a technician come out and we have a new hub and it's all good now 😄

[Matthew_ML]

Glad to hear this :), any future issues do reach out.

[AntEdwards]

Hi Kat_F,

I have the HUB 3 red light issue, can you help please

[Matthew_ML]

I am sorry to hear this.

Let me send you a DM and we will look into, in the meanwhile please try these steps for us;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.