Red light on Hub 3

[chalklands]

Hi.

My Hub 3 is displaying a constant red light. What does this mean and how do I clear it?

[nodrogd · Accepted solution]

It’s an overheat warning. If the hub is hot then turn it off as it may be a fire hazard. If it’s not hot then reboot. If the fault returns the hub should be replaced.

I will escalate this thread for a priority response from the forum team.

[chalklands]

I rebooted it last night, same problem. I switched it off over night and have just rebooted. The red light is still on. It isn't unduly hot just a bit warm. 

[Ayisha_B]

Hi @chalklands, 

A warm welcome to our Community Forums and thanks for your post.

I'm sorry to hear you're having some issues with your Hub displaying a red light. 

If the Hub is in a well-ventilated location and you've tried rebooting and the issue persists, we can arrange for an engineer to visit to get this replaced.

I will pop you a PM now to confirm some details and get this booked for you 🙂

Hope to hear from you soon!

[chalklands]

Thanks Ayisha.

I've replied to your PM. I can confirm that the router is in a well ventilated location.

[Ayisha_B]

Thanks for confirming the requested details via PM @chalklands 🙂
All done for you! I've booked a technician to come out and have a look into the issue with your hub and get this replaced. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. 

In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes and hope you have a fab weekend! 😄

[chalklands]

Thank you Aisha.